How do I contact customer support?

You can contact customer support of Education Ecosystem in multiple channels, depending on the nature of your inquiry. Aren't you sure? Just contact any of our support channels to get served.

We will figure out the right place for your ticket by ourselves. 

You can contact Education Ecosystem support:

1. On a Slack Group
2. Via Telegram group
3. By an email
4. By a call
5. Meet us in person
6. Via Twitter
7. At Facebook
8. At BitCoinTalk
9. Via live chat widget on our support pages
10. By submitting a request

1 Contact us on Slack

To contact Education Ecosystem on Slack, use this link to join our Slack channel.

2 Contact us via Telegram group

To contact Education Ecosystem via our Telegram, please follow instructions stated in the “Join our Telegram group”.

Do you already know how and just need the Education Ecosystem Telegram link? Here you go!

3 Get in touch with Education Ecosystem via email

We use several email addresses for several purposes, so picking the right one will speed up the process of receiving help.

Community-related inquiries please send to [e-mail]

Business-related inquiries please send to [e-mail]

Partnership-related inquiries please send to [e-mail]

Token related inquiries please send to [e-mail]

For project creation related questions and to inquire something not related to the previous categories, please contact our Content Creation Manager Dušan at [e-mail]

4 By a call

Due to the nature of this communication method, we prefer to call you rather than the other way around. So please contact us by any other mean, leave us a message and your preferred mean of communication.

Should it be a phone call, please leave us a phone number in the international format, including all local obligatory codes.

For instance:

00420 002 158 156

[phone]

• The international code for Czechia
• Local code for Prague
• The actual number

Should you leave us the non-complete number, or a number appearing in the international blacklist, or a number from proven scam campaigns, do not expect our call. We also reserve a right not to call in cases violating our “terms of service” or “privacy policy”.

It is safe to suggest that leaving an approachable email altogether with your phone increases your chances of being contacted.

5 Meet us in person

Come meet us in person! Education Ecosystem has offices in Kiev, Berlin, Santa Monica in CA, and London.

But that is not all where you can meet us. We are at events, competitions, hackathons, and more.

To find out where you can meet us during 2019, read our post “Education Ecosystem Roadshow: List of Events and Meetups Education Ecosystem will be Attending”

Not to miss further opportunities to meet Education Ecosystem, formerly known as LiveEdu, “subscribe to our blog! Here is how”.

6 Tweet us on Twitter

Education Ecosystem is on Twitter! Find us, follow us, tweet to us!

You can find us here.  

7 Chat with us on Facebook

Similarly to Twitter, Education Ecosystem has its Facebook page. There you can chat with us during our business hours, leave us a message and subscribe to our channel to receive Education Ecosystem news.

You can find us here.

8 Start a conversation at BitCoinTalk

BitcoinTalk is an essential platform for every blockchain based business. That is why we are here as well. You can read on our BTCT Topic about LEDU token swap, Twitter AMA, about Education Ecosystem Bounty program, new listings for LEDU token, HODL details and much more.

Join BitCoinTalk today and learn all that matters about Education Ecosystem, formerly known as LiveEdu!

9 Chat with EE live via a widget on our support portal

Chatting with Education Ecosystem crew members is one of the faster methods of communication. As you can chat with us in real time as well on Facebook, Slack, and Telegram, we leave the choice of communication mean on you.

Should you pick the live chat option in our portal widget, here is how you can do so:

1. Open our main page, Education-Ecosystem.com, should you have an account, it would automatically direct you to the project page.
   
   
2. In the bottom-left corner, you can see three vertically positioned dots with the word “More”. Click it.

3) This menu item will open more options for you. You are interested in one at the bottom “Support”.

4) This will take you to our customer support portal. There in the bottom-right corner, you can see black widget “Need help? Leave a Message”.

5) Open the widget and start your chat! We require every user to introduce himself with his name and email. You can also sign in with a Facebook account or Google account as a quick introductory option.

10 Submit a request via our support portal

Submitting a request to Education Ecosystem is similar to starting a chat with us.

1. Open our main page, Education-Ecosystem.com, should you have an account, it would automatically direct you to the project page.
   
   
2. In the bottom-left corner, you can see three vertically positioned dots with the word “More”. Click it.

3) This menu item will open more options for you. You are interested in one at the bottom “Support”.

4) This will take you to our customer support portal. There in the upper-right side of your screen you can see a button “Submit a Request”.

5) The button will take you to EE form where after filling the Email Address, the Subject and the Descriptions you can send us your inquiry. You may also add any relevant files to support your inquiry and to help us solve the issue quicker. Please avoid attaching files larger than 1 MB each.

IMPORTANT: Avoid potentially spammy content of your inquiry. The service is protected by a reCAPTCHA and all spammy contents are being automatically deleted for safety reasons.

We strive to answer your inquiry within 2 working days since its delivery.